Knowledge Base
Find answers to your questions
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When Do I Get Paid?
Understanding the payment timeline and escrow release process for pilots.
paymentpayoutcompensation
How Is My Payment Information Protected?
Learn about the security measures protecting your financial data.
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What If There's a Dispute During the Ferry Process?
Understanding the dispute resolution process and how conflicts are handled.
disputeconflictresolution
How Do I Report a Safety Concern?
Reporting safety issues before, during, or after a ferry job.
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Selfie Verification for Enhanced Trust
Using selfie verification to add an extra layer of account security.
selfieidentity verificationtrust
Completing a Ferry Job
Steps to properly complete and close out a ferry job.
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License Verification Process
How FerryPros verifies pilot licenses and credentials.
licenseFAAcredentials
Contacting Support
How to get help from the FerryPros support team.
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Can't Find What You're Looking For?
Our support team is ready to help with any questions.