What If There's a Dispute During the Ferry Process?
Understanding the dispute resolution process and how conflicts are handled.
We have a comprehensive process for handling disputes:
Filing a Dispute
If you have an issue with a job:
1
Navigate to the job in question
2
Click "Report an Issue" or "File Dispute"
3
Select the type of dispute
4
Provide detailed explanation
5
Upload any supporting evidence
Types of Disputes
Common dispute categories:
- Job not completed as agreed
- Quality of service concerns
- Payment disagreements
- Communication issues
- Damage claims
Investigation Process
Our team will:
- Review all communication records
- Examine tracking data
- Assess documentation and evidence
- Interview both parties
- Review job agreement terms
During Investigation
While a dispute is active:
- Escrow funds remain protected
- Both parties can submit evidence
- Communication is documented
- Timeline updates provided
Resolution
Disputes are resolved by:
- Determining fault based on evidence
- Distributing escrow funds fairly
- Documenting the outcome
- Updating user records if necessary
Appeal Process
If you disagree with a resolution:
- Request an appeal within 7 days
- Provide additional evidence
- Senior review conducted