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Payments & Billing

How Does the Escrow Payment System Work?

Understanding FerryPros' secure escrow payment system.

Our escrow system provides protection for all parties:

How Escrow Works

1

Funding: When an aircraft owner accepts a pilot, they fund the escrow with the agreed amount

2

Holding: Funds are held securely by our payment processor (Stripe)

3

Release: After successful job completion and client confirmation, funds are released to the pilot

Why Use Escrow?

  • <strong>Pilot Protection</strong>: Guaranteed payment when job is completed
  • <strong>Owner Protection</strong>: Funds only released after satisfactory delivery
  • <strong>Transparency</strong>: Both parties can see escrow status
  • <strong>Dispute Protection</strong>: Funds protected during any disputes

Escrow Timeline

  • Funding required before job can begin
  • Funds held throughout the ferry
  • Released within 24-48 hours of confirmation
  • Transferred to pilot's bank account in 2-3 business days

Escrow for Expenses

Some jobs include pre-funded expenses:

  • Estimated expenses funded in advance
  • Actual expenses tracked during the job
  • Reconciliation at job completion
  • Difference refunded or charged accordingly

Disputes

If a dispute arises:

  • Escrow funds remain protected
  • Our team investigates
  • Resolution determines fund distribution

This system ensures fair treatment for everyone involved.

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