Last updated: 5/2/2026

1. Introduction

FerryPros ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We may collect several types of information from and about users of our Service, including:

2.1 Personal Information

Personal information that you provide to us, such as:

Identity Data: first name, last name, username or similar identifier
Contact Data: email address, phone number, and mailing address
Professional credentials and licensing information (pilot certificates, ratings, medical certificates)
Payment and financial information
Profile Data: profile pictures, bio, preferences, and feedback
Government-issued identification documents submitted for verification
Biometric data collected during identity verification (selfies, liveness checks)

2.2 Usage Information

Information about your interaction with our Service, such as:

Technical Data: IP address, browser type and version, time zone, operating system and platform
Device information: hardware model, unique device identifiers
Usage Data: pages visited, features used, time spent, click patterns
Location data (with your permission)

2.3 Communications Data

All messages, communications, and content sent through the FerryPros messaging system are collected and stored. This includes direct messages between users, dispute communications, support ticket messages, and any attachments or files shared through the platform. See Section 6 for details on how communications data is used.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

Provide, maintain, and improve our Service
Process transactions and send related information
Verify user identities, credentials, and background information
Send administrative notifications, such as updates or security alerts
Respond to your comments, questions, and requests
Personalize your experience and deliver content relevant to your interests
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Enforce our Terms of Service and platform policies
Comply with legal obligations and respond to legal requests

4. Sharing Your Information

We may share your personal information in the following situations:

With service providers who perform services on our behalf (payment processing, identity verification, background checks, email delivery)
With other users as part of the normal operation of the platform (e.g., your profile information visible to potential clients or pilots)
With business partners to offer certain products, services, or promotions
In connection with a business transaction such as a merger, sale, or acquisition
To comply with legal obligations, court orders, or lawful requests from government authorities
To protect our rights, privacy, safety, or property, and/or that of our users or others
With law enforcement or regulatory agencies when required or permitted by law

5. Your Privacy Choices

You have several choices regarding the use of information on our Service:

Account Information: You can review and change your personal information by logging into the Service and visiting your account profile page.
Location Information: You can choose whether to allow the Service to collect and use real-time information about your device's location through your device settings.
Cookies and Tracking: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails or adjusting your notification settings.
Account Deletion: You may request deletion of your account by contacting our support team. Note that certain data may be retained as described in Section 7.

6. Communications Monitoring and Privacy

As described in our Terms of Service, FerryPros administrators may access, review, and monitor messages sent through the platform for purposes including compliance enforcement, dispute resolution, fraud investigation, and responding to legal requests.

Communications data is collected and stored as part of the normal operation of the messaging system. You should have no expectation of absolute privacy when using the platform's messaging features. We recommend not sharing sensitive personal information (such as Social Security numbers, financial account details, or passwords) through the platform messaging system.

7. Data Retention

We will retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Communications data (messages sent through the platform) is retained indefinitely for audit, legal, and compliance purposes, even if a user deletes or archives conversations from their inbox or closes their account.

Verification and background check records are retained as required by law and for legitimate business purposes.

8. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our Service.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us so that we can take appropriate action.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

Note that certain data may be exempt from erasure requests where retention is required for legal compliance, dispute resolution, or enforcement of our Terms of Service (e.g., communications data retained for audit purposes).

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Service. The date the Privacy Policy was last revised is identified at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the modified Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

For verification or background check data inquiries: [email protected]