Contacting Support
How to get help from the FerryPros support team.
Our support team is here to help:
Support Channels
Support Center
The fastest way to get help:
1
Navigate to Support from your dashboard
2
Submit a support ticket
3
Track ticket status
4
Receive responses in-app and via email
For general inquiries: [email protected]
For safety concerns: [email protected]
In-App Messaging
Send messages directly through the platform for job-related issues.
Ticket Categories
Select the appropriate category:
- Account Issues
- Payment & Billing
- Technical Support
- Job Related
- Verification
- Other
Response Times
- Standard tickets: Within 24 hours
- High priority: Within 4 hours
- Safety concerns: Immediate attention
Before Contacting Support
Check if your question is answered:
- Browse this Knowledge Base
- Search for your topic
- Review related articles
Information to Include
Help us help you faster:
- Detailed description of the issue
- Job ID if applicable
- Screenshots if relevant
- Steps you've already tried
- Account email address
Support Hours
Our team is available:
- Monday-Friday: 8 AM - 8 PM EST
- Saturday: 9 AM - 5 PM EST
- Emergency support: 24/7 for active jobs